As experienced developers, managers and joint venture partners, NueHealth facilities and teams are what make it all happen. Our facility blog series provides insight into the incredible staff and organizations that make up the NueHealth family of facilities.
Viewmont Surgery Center
Viewmont Surgery Center in Hickory, NC opened in 1997 by Frye Regional Medical Center. The facility initially opened as a hospital outpatient department of Frye Regional Medical Center. In 2004, the center was officially incorporated into Viewmont Surgery Center, L.L.C. In March 2007, membership interest in the surgery center was sold to local physicians and NueHealth. As of 2018, the center is currently owned by physician investors, NueHealth, Frye Regional Medical Center, Inc. and Catawba Valley Medical Center.
Under the Administration of Kathy Kelly, the facility is currently performing surgeries in three operating rooms, including major specialties of ENT, orthopaedics, and pain management. In 2014 Kathy and her team developed and implemented a total joint program that includes overnight stays, performing 103 total knees and 135 total hips year to date becoming one of the best joint programs in an ASC in North Carolina. The facility is the main pediatric provider for the community and accounts for about 30-40% of all patients at the center. Viewmont Surgery Center also performs some services in podiatry, dental and plastics; truly a multi-specialty center.
The physicians and staff of Viewmont Surgery Center are dedicated to providing the highest quality of care to the communities they are privileged to serve. As patient care advocates, they are committed to the delivery of compassionate, safe and efficient care. Their mission is to be the provider of choice for their patients, physicians and employees. As a result, patient surveys show that the community continues to choose Viewmont Surgery Center because of the excellent surgeons, clean facility, excellent staff that makes you feel comfortable and well taken care of in a convenient, affordable, intimate setting.
A caring and quality staff is obviously at the core of the foundation for this center, and they take great pride in teamwork. As a result, the center has a high employee retention rate. Recent comments from the employee engagement survey include, “The leadership team does a fantastic job at managing physician and staff satisfaction, addressing issues as they arise and most importantly, maintaining a high standard of quality patient care” as well as “VSC has been the most fulfilling and meaningful job that I have ever had in nursing. Everyone here really works together and wants to be here”.
As a result of their teamwork, quality outcomes and positive patient experiences, the facility has received a variety of awards and recognition throughout the years, including several NueHealth awards for Highest Employee Engagement, Highest Improvement in Profit Margins and multiple APEX Quality Awards for Excellence in Overall Patient Satisfaction. The center has achieved AAAHC certificate of accreditation and was designated a ValueHealth Ambulatory Center of Excellence (ACE)™ in 2019. It’s obvious this organization cares enough about its patients to strive for the highest levels of care possible nationwide.
Thank you to the administrator, management team, nurses, physicians and staff that take pride in their profession and deliver a quality experience to the patients of North Carolina.
Previous Facility Spotlights
Jefferson Surgical Center at The Navy Yard
Jefferson Surgical Center at The Navy Yard in Philadelphia, PA was opened in March of 2010 as a joint venture partnership with NueHealth, Jefferson Health System, and The Rothman Institute. The facility is currently 12,781 square feet with 4 operating rooms and 1 procedure room. An expansion project is underway to add an additional 2,500 square feet to the facility. With the expansion of the facility, the surgical offerings of the facility now include not only orthopedics and pain cases, but also Tenex, urology, and plastics cases.
In just seven years, the facility has grown from 931 cases to over 5000 cases annually. Jefferson Surgical Center at The Navy Yard performs more orthopedic cases than any other ASC in the state of Pennsylvania.
The leadership team comprised of four strong female leaders, works tirelessly to ensure that everyone who works in the facility leaves feeling valued and supported. The facility has a small number of employees, all of whom jump in and wear many hats to make sure that each patient receives the best care and has a positive experience with their surgery. Employees at the surgery center “feel fulfilled” because of the opportunity to work with such highly reputable surgeons with expert skill levels. “Working in an ASC setting allows for the employees to fully engage in each part of the patient experience, making it a wonderful place to work and grow.”
Patients continue to choose the facility because of the exceptional level of care they receive from the staff and surgeons. The physicians and staff are all extremely caring professionals who are passionate about the work they do and believe that Together Everyone Achieves More, TEAM!
As a result of their teamwork, quality outcomes, and positive patient experiences, the facility has received a variety of awards and recognition throughout the years, including “Best Orthopedic Facility in Pennsylvania by ASCA”, and a “Center of Excellence” rating by NueHealth in the areas of supply chain and business operations.
Jefferson Surgical Center at The Navy Yard also received AAAHC certificate of accreditation.. AAAHC is an independent, not-for-profit organization that performs rigorous self-assessments and on-site surveys by expert physicians, nurses, and administrators to determine best care practices within an organization. What does that mean to the patient? It means this organization cares enough about its patients to strive for the highest levels of care possible nationwide.
Thank you to the administrator, management team, nurses, physicians and staff that take pride in their profession and deliver a quality experience to the patients of Pennsylvania.